Customer Service Advisor

Multiple Customer Service Advisors wanted - Temporary to Permanent position

The Best Connection are hiring Inbound Customer Service Advisors to work for our client, a housing association based in Chippenham. This is a temporary to permanent role, with the option to go permanent after a successful 12 week period.

Easily accessible by public transport!

Start date 7th May

The Role:

• Assess and resolve enquiries, requests and complaints, on the telephone, writing, and through a range of electronic channels
• Provide a comprehensive information service to customers and the public
• Maintain electronic databases of letters and forms received, information given, services requested and complaints.
• Ensure accuracy of information, consistency and efficiency when dealing with customers
• Responsible for taking customer payments, giving low level accounts advice, processing invoices and ordering repairs.
• Handle a significant volume of high level & confidential customer information

Hours and Pay:

• £11.44 per hour
• Monday – Friday
• 9am - 5pm

Additional Benefits and Requirements:

• 28 days Paid Annual Leave pro-rata (inclusive of statutory holiday)
• Canteen
• Overtime Available
• Employee Incentives
• Parking on site