Customer Service Advisor

Job Reference: SNIND1GR
Location: Chippenham

Salary: £11.44 per hour

Contract Type: Temporary, Full time

Multiple Customer Service Advisors wanted - Temporary to Permanent position

The Best Connection are hiring Inbound Customer Service Advisors to work for our client, a housing association based in Chippenham. This is a temporary to permanent role, with the option to go permanent after a successful 12 week period.

Easily accessible by public transport!

Start date 7th May

The Role:

  • Assess and resolve enquiries, requests and complaints, on the telephone, writing, and through a range of electronic channels
  • Provide a comprehensive information service to customers and the public
  • Maintain electronic databases of letters and forms received, information given, services requested and complaints.
  • Ensure accuracy of information, consistency and efficiency when dealing with customers
  • Responsible for taking customer payments, giving low level accounts advice, processing invoices and ordering repairs.
  • Handle a significant volume of high level & confidential customer information

Hours and Pay:

  • £11.44 per hour
  • Monday – Friday
  • 9am - 5pm

Additional Benefits and Requirements:

  • 28 days Paid Annual Leave pro-rata (inclusive of statutory holiday)
  • Canteen
  • Overtime Available
  • Employee Incentives
  • Parking on site

Additional Benefits & Requirements

  • 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
  • Canteen
  • Hourly rate as above (not age dependent)
  • Ongoing Assignment
  • Possible permanent position following a successful trial period

Please call Catalina at The Best Connection on 01793 54 22 11

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