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Our Client, Ranked the number one fastest-growing private company in The Sunday Times 100 2022, AYBL has quickly become one of the most iconic active-wear brands worldwide since launching in the UK in 2018.

Fantastic opportunity available, we are recruiting for three Customer service executives to join their exciting and expanding team! £12.50 per hour. With start dates from January 5th 2026, Located on velocity way Redditch.

Main Purpose of the Role;

· The customer service executive's role is to respond to queries from our customers via email and social media in a timely manner ensuring customer satisfaction.

Responsibilities and duties;

· Resolving and responding queries via email or live chat messenger in a professional and timely manner

· Responding to queries about our AYBL products

· Liaise with buying department to understand when stock is due in

· Liaise with warehouse department to understand when orders will be sent out

· Using the online systems to change, cancel or create orders - If you have used AI service platforms or Intercom that would be welcomed!

· Refer unsolved queries to the manager

· Adhere to confidentiality / GDPR

· Give recommendations for the website/ customer service department

· Deliver excellent customer service

Experience required;

· Customer service and admin experience

· IT literacy across systems, websites and office programmes

· Organised, with excellent attention to detail

· Strong written communication skills

· Trustworthy and understanding of confidentiality issues

· High level of concentration

· Strong communication skills

· Professional, tactful and friendly attitude

· Excellent team working skills

Working hours/Pay rates / Benefits of position;

· 09.00 - 17.00 Monday to Friday - May Involve Saturdays if required.

· £12.50 per hour

· Working in a modern, vibrant state of the art facility

· Breakout rooms - Relax in style during your breaks!

· Pool tables / Table tennis - If you don't want to relax and fancy a game during your breaks

Call Lauren or Paul today on 01527 591141 to find out more.

The Best Connection is acting as an Employment Business in relation to this vacancy.