Our client, a leading global automotive glass manufacturing company located in Redditch, currently require a Customer Service Advisor to join their team. This is an ongoing position with the potential of securing a permanent contract after the completion of a successful trial period. £12.73 per hour rising to £13.09 after 12 weeks.
The successful candidate will be required to:
- Act as first point of contact for the sites sales and enquiries
- Develop & maintain a close working relationship with day to day operations at site, including Warehouse Operations, Logistics, Quality & Marketing
- Represent customer face within internal network
- Communicate order and shipment information & service issues to both customers & the Customer Service Team leader and/or the Supply Chain & Operations Manager
- Manage Aged Debt, taking and chasing payments for your allocated UKW branches.
- Work closely with relevant Sales Manager responsible for customer accounts
- Develop & maintain customer reporting and measures including fill rate
- Take ownership for all customer issues until resolution, properly & promptly
- Resolve customer issues before escalation to Customer Service Team Leader
The successful candidate will ideally have:
- The ability to generate excellent customer relationships & possess key understanding of customer requirements – customer satisfaction will be a measure of success
- Experience of using SAP or other similar business systems
- Excellent oral and written communication skills
- Excellent organisational and prioritisation skills
- The ability to identify issues requiring timely resolution to managerial level
- Be highly numerate with the ability to manage large volumes of data
- Good interpersonal skills allowing interfaces across the whole business
- Tenacious and determined character with ability to drive initiatives forward
- Good Phone Etiquette
Benefits:
- Pay Increase after 12 weeks
- Large canteen and lockers
- Newly extended modern site
- Friendly team and clean environment
- Free parking and close to public transport
Pay Rate:
- £12.73 per hour, rising to £13.09 after 12 weeks
Working Hours:
- 08.00-17.00 Monday to Friday - 40 hours per week
- 1 Saturday per month required (0800-1200) 4 hours total. ( 44 hour week)
Benefits of working for The Best Connection:
- 28 days paid annual leave pro-rata inclusive of statutory holidays
- Online payslips
- Weekly pay
- Pension contribution
- Optional personal accident insurance
