🌟 Customer Service Representative - Radcliffe 🌟

The Best Connection Bolton is delighted to recruit on behalf of our long-standing client, a leading logistics company that supplies one of the UK's largest supermarket chains! 🚚🏪

We are looking for an experienced Customer Service Representative to join their friendly and fast-paced team. This is a fantastic opportunity to work within a busy logistics operation, liaising with multiple sites, stores, and customers to ensure a first-class service is delivered at all times. 😊

🛠️ Role & Responsibilities:

✅ Act as the first point of contact for customers via phone, email, and internal systems ☎️📧

✅ Communicate with various customer sites and departments to resolve queries efficiently 🏬🤝

✅ Handle customer issues, complaints, and service challenges professionally and effectively 💬

✅ Investigate problems, identify solutions, and take ownership of issues through to resolution 🧩

✅ Liaise with stores, transport teams, and internal departments to ensure smooth operations 🚚🏪

✅ Accurately document customer interactions, queries, and resolutions 📝

✅ Maintain and update spreadsheets, databases, and internal systems with a high level of accuracy 📊

✅ Carry out data input and administrative tasks whilst ensuring attention to detail at all times 🔍

✅ Follow company policies, procedures, and office code of conduct standards professionally ✔️

✅ Work collaboratively with colleagues to deliver an excellent customer experience 🌟

⏰ Hours & Flexibility:

🗓️ Training: Monday to Friday, 09:00 - 17:00 (first 2 weeks) then you will be placed onto a 4 on 4 off shift pattern.

🗓️ Shift Pattern: To be discussed

✅ Must be flexible to work across 7 days, including weekends, evenings, and holidays where required

💰 Enhanced rates available for weekend work and overtime

⚠️ Please note: Holidays are not permitted during peak business periods (for example, December)

🎯 Skills & Experience:

✔️ Previous customer service, customer support, or logistics administration experience

✔️ Excellent verbal and written communication skills 🗣️✍️

✔️ Strong problem-solving abilities with a proactive approach to resolving issues 🧩

✔️ Ability to handle complaints and challenging situations professionally and calmly 😌

✔️ Strong data entry skills with excellent attention to detail 📋

✔️ Confident using Microsoft Office, including Excel, Word, and Outlook 💻

✔️ Ability to multitask and prioritise workload in a fast-paced environment 🚀

✔️ Able to work independently and as part of a team 🤝

✔️ Professional attitude with a commitment to following company procedures and standards ⭐

🌟 Ready to Join?

If you're a motivated and enthusiastic customer service professional looking for an exciting opportunity within a major logistics operation supporting one of the UK's largest supermarket networks, we'd love to hear from you!

📞 Apply today with The Best Connection Bolton and take the next step in your career! 🚀✨

The Best Connection is acting as an Employment Business in relation to this vacancy.