Administrator

Administrator Required £11.53 per hour

Our client based in Swindon is seeking an Administrator to provide support to the Regional & Area Operations Managers. Administrators will also make pro-active calls to customers verifying consignment and access details. This is an ongoing position in a busy and vibrant office.

Easily accessible by public transport.

Responsibilities

• Make customer service calls to external customers in advance of their delivery to verify consignment details and access routes to delivery location and communicate update nominated business colleagues as needed.
• Ensure Weekly KPI’s are meet with payroll, accuracy is important as is meeting deadlines.
• Support with the creation of Van & lorry loader shift rotas for the coming weeks, including booking agency personnel in advance for the rotas and manage all daily changes in the shift plan.
• Answer all telephone calls and emails in a professional manner.
• Manage Holiday & Absence for your area, including the completion of Working Time Directive register.
• Maintain internal Management Data Spreadsheets and systems on a regular basis.
• Work with Store Relations Manager (SRM) to capture, report collate and escalate store issues and complaints using nominated systems.
• Co-ordinate Customer Complaints, ensuring a suitable and timely closure of each,

Requirement

• Positive ‘Can Do’ attitude with a desire to continually strive for improvement.
• Good team player
• Ability to deliver high levels of customer service.
• Excellent telephone manner
• Highly numerate with keen eye for detail
• Good communication skills, both written & verbal
• Ability to work under pressure to tight timescales.
• Good working knowledge of Microsoft Office Programs and proficient in excel.

Hours and Pay

• Mon- Fri 09:00 – 17:00
• £11.53 per hour