Teal Patents
Company Background
Birmingham
Portable Hand Wash Solutions
18 Staff Members
Teal have been designing and developing mobile and portable hot water sinks and basins in areas where mains fresh water and drainage are non-existent, for over 65 years. Their specialist skills really came into play during the pandemic, where they provided crucial support to the NHS and saw their turnover double.
Problem/Issue Client was Facing
With a team of engaged and motivated workers, the organisation traditionally only needed to recruit to replace retiring employees, often only one to two workers a year. New candidates therefore not only need the required skill set but must also quickly integrate into the small close-knit team.
Teal require pre-vetted candidates who match their team dynamics and who can be interviewed directly. To minimise disruption to their operations, it is vital that new recruits seamlessly transition into their new roles and loyal and flexible throughout.
Our Solution
To aid them with their staffing needs, Teal partner with The Best Connection. Noel Doyle, Operations Director, appreciates the personalised approach provided by the Birmingham branch team, including Gary and Mark, who visit Teal to understand their operations and ensure the right fit for new hires.
Weekly check-ins guarantee clear communication and prompt assistance. This collaborative effort ensures each temporary worker is pre-vetted, aligning perfectly with Teal’s requirements.
The flexibility and reliability provided by The Best Connection allow seamless transitions when replacing retiring staff members, maintaining their operational efficiency.
The Results
The organisation had great success when replacing retiring staff members, facilitated by The Best Connection. Over the past year, they have successfully onboarded two temporary workers who integrated well into their small team dynamic.
These workers, sourced promptly through the Birmingham branch, brought essential skills and fit seamlessly into Teal’s operations. The Best Connection’s support ensured continuity and minimal disruption, allowing them to maintain its operational efficiency and team cohesion.
The Impact
Noel highlights the profound impact of partnering with The Best Connection: “I feel like I’m treated like I’m their number one customer.” This personalised approach resonates deeply with Teal, a smaller business with 18 staff members. The streamlined hiring process and access to pre-vetted candidates ensure swift replacements and minimal disruptions.
Regular check-ins from the branch reinforce a sense of priority and commitment, crucial for maintaining team cohesion and productivity. This support during transitions bolsters confidence and operational continuity, underscoring the value of a trusted staffing partner.
In Summary
Noel recommends partnering with The Best Connection without hesitation. Highlighting their swift customer service and proactive support, he values how The Best Connection treats Teal Patents with top priority and care. Both parties are committed to nurturing this enduring relationship to provide steadfast support whenever they require it, ensuring operational continuity and sustained success.
I’d fully recommend somebody else jumping on board with The Best Connection. We have no issues, It’s a strong, solid relationship. That’s the best thing about them … although as I keep saying we’re only a small drop in the ocean in the clients, I feel I’m treated like I’m the number one customer.
They clearly have a way of dealing with their clients, whether you’re a small fish in a pond or a huge fish in the pond, they deal with you the same way.
Noel Doyle, Operations Director, Teal Patents
