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FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT

**Airport Check in Host Required**

We are currently recruiting for an Airport check in Host to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!

Pay: £13.37 per hour

Hours: Start time is 04:00 - 14:30, Shift length is 10 and a half hours with a 30 min lunch break.

Shift Rotation: 4 on 4 off

Location: Stansted Airport (CM24 1QW)

Duration: Ongoing, Temp to Perm Opportunities

Additional Benefits of the Role:

• Bus and Train services available for all shift start and end times
• Discounted Airport Parking
• Free Uniform and Training
• Discounts at Various Airport Retail Outlets
• Employee Benefits Schemes
• Financial and Mental Health Support

Main Duties & Responsibilities:

To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.

• To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
• Assign tasks to team members.
• Ensure that all passengers are booked into the ABM Airport Inform system.
• Ensure amazing customer service is provided to all assisted passengers at each point.
• Ensure you fully adhere to the SLA times for all passengers in all areas
• Expedite a smooth transfer throughout the terminal.
• Ensure all passengers are in the system and closed with comments were needed.
• Ensure all CSAs communicate with you immediately after arriving at the Desks.
• Immediately report any equipment faults and record job report numbers to the Duty Managers.
• Immediately report and record any injuries or accidents to yourself or customers to the Duty Manager
• Identify potential SLA failures and highlight to the Duty Manager.
• Ensure passengers are greeted respectfully.
• Ensure the CSA follows the correct protocol for use of all equipment.
• Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
• Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
• During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.
• Call Operations co-ordinators to inform them of all extra passengers.
• Ensure that the area is always kept clean and tidy.
• Ensure ongoing care and communication to all passengers within the area.
• Carry out any reasonable task as required.

Person Specification & Requirements:

• 5 years' worth of references (Our dedicated team will obtain them for you!)
• Be willing to apply for a DBS Check (Paid for by us!)
• Ability to complete a GSAT (Paid for by us!)
• Excellent customer service skills
• Strong written and spoken communication skills.
• A polite and professional approach.
• The ability to solve problems.
• The ability to deal tactfully with upset or angry passengers.
• IT skills

If you are interested in the above role, please apply or call us on 01245 349015.