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Host Role

Job ref. JN -082025-10217

Temporary

£13.37 per hour

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Host Role

Job ref. JN -082025-10217

Temporary

£13.37 per hour

Stansted

Contract: Full time

Weekly hours: 40

FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT

**Airport Check in Host Required**

We are currently recruiting for an Airport check in Host to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!

Pay: £13.37 per hour

Hours: Start time is 04:00 - 14:30, Shift length is 10 and a half hours with a 30 min lunch break.

Shift Rotation: 4 on 4 off

Location: Stansted Airport (CM24 1QW)

Duration: Ongoing, Temp to Perm Opportunities

Additional Benefits of the Role:

  • Bus and Train services available for all shift start and end times
  • Discounted Airport Parking
  • Free Uniform and Training
  • Discounts at Various Airport Retail Outlets
  • Employee Benefits Schemes
  • Financial and Mental Health Support

Main Duties & Responsibilities:

To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.

  • To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
  • Assign tasks to team members.
  • Ensure that all passengers are booked into the ABM Airport Inform system.
  • Ensure amazing customer service is provided to all assisted passengers at each point.
  • Ensure you fully adhere to the SLA times for all passengers in all areas
  • Expedite a smooth transfer throughout the terminal.
  • Ensure all passengers are in the system and closed with comments were needed.
  • Ensure all CSAs communicate with you immediately after arriving at the Desks.
  • Immediately report any equipment faults and record job report numbers to the Duty Managers.
  • Immediately report and record any injuries or accidents to yourself or customers to the Duty Manager
  • Identify potential SLA failures and highlight to the Duty Manager.
  • Ensure passengers are greeted respectfully.
  • Ensure the CSA follows the correct protocol for use of all equipment.
  • Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
  • Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
  • During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.
  • Call Operations co-ordinators to inform them of all extra passengers.
  • Ensure that the area is always kept clean and tidy.
  • Ensure ongoing care and communication to all passengers within the area.
  • Carry out any reasonable task as required.

Person Specification & Requirements:

  • 5 years' worth of references (Our dedicated team will obtain them for you!)
  • Be willing to apply for a DBS Check (Paid for by us!)
  • Ability to complete a GSAT (Paid for by us!)
  • Excellent customer service skills
  • Strong written and spoken communication skills.
  • A polite and professional approach.
  • The ability to solve problems.
  • The ability to deal tactfully with upset or angry passengers.
  • IT skills

If you are interested in the above role, please apply or call us on 01245 349015.

Chelmsford
Stansted, Essex

chelmsford@thebestconnection.co.uk
01245 349015
Apply now

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