Just Added

Client Services Advisor

Job Reference: WSCSA0504
Location: Walsall

Salary: £11.44-11.78 per hour
Higher pay rate is achieved by: Referenceable Work History or Experience

Contract Type: Temporary, Full time

The Best Connection are currently recruiting on behalf of our Walsall based client who require a client services advisor to work on their premises on a temp 2 perm basis!

The Client Services advisor must be enthusiastic, knowledgeable, and focused on supporting the Clients with a wide range of queries. They must know how to ask the right questions and always strive to deliver solutions and flexibility. The team must have a passion for delighting Clients with excellent customer service as standard.

Other responsibilities will include;

  • Being the first contact point for a number of existing Clients with the aim of solving queries/questions within SLA
  • Building relationships with your clients to gain a full understanding of how they work and how to resolve challenges that may arise from order creation to completion
  • Working with client queries over the telephone and via email
  • Being attentive to your accounts needs and ensuring you provide quick updates/responses to requests in full
  • Site visits to Clients when appropriate
  • Serve as a lead point for any Client queries
  • Resolve any issues in a timely manner and within company policy
  • Weekly contact your dedicated base
  • Support monthly/quarterly KPI driven reviews
  • Develop rapport with key accounts and internal/external stakeholders
  • Grow revenue through organic growth
  • Solid experience of using MS Excel/Word
  • Ability to work as part of a team and independently
  • Excellent listening skills
  • Strong verbal and written communication skills
  • A forward-thinking mentality always putting the Client/Customer first
  • General day to day CS admin (reviewing outstanding orders, held orders, weights/dims etc)

Working Hours

Working hours vary and the Client Services team currently operate between 08:30 - 18:00, Monday to Friday

** Benefits working with The Best Connection **

  • Pension
  • Excellent Pay Rates
  • Overtime
  • Online Payslips

Additional Benefits & Requirements

  • 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
  • Hourly rate as above (not age dependent)
  • Ongoing Assignment
  • Possible permanent position following a successful trial period

Call The Industrial Team on 01922639000

View other industrial jobs online from the Walsall branch. Call them today on +441922639000.

All vacancies are available and correct at the time of posting. Some details may be subject to change