FANTASTIC JOB OPPORTUNITY IN STANSTED AIRPORT
**Airport Check in Host Required**
We are currently recruiting for an Airport check in Host to assist passengers with assistance requirements located in Stansted Airport. This is a great opportunity to work with a global company, with no experience required and full on the job training provided!
Pay: £13.37 per hour
Hours: 04:00 - 14:30
Shift Rotation: 4 on 4 off
Location: Stansted Airport (CM24 1QW)
Duration: Ongoing, Temp to Perm Opportunities
Additional Benefits of the Role:
- Bus and Train services available for all shift start and end times
- Discounted Airport Parking
- Free Uniform and Training
- Discounts at Various Airport Retail Outlets
- Employee Benefits Schemes
- Financial and Mental Health Support
Main Duties & Responsibilities:
To greet and check in all assisted passengers at the passenger assistance areas ensuring that high standards of service are maintained. The Check-in agent should ensure that they provide all passengers with legendary service, assess requirements of the passenger.
- To operate the check-in desk (landside, airside or pre-immigration) meeting and greeting the passengers from 1st contact.
- Assign tasks to team members.
- Ensure that all passengers are booked into the ABM Airport Inform system.
- Ensure amazing customer service is provided to all assisted passengers at each point.
- Ensure you fully adhere to the SLA times for all passengers in all areas
- Expedite a smooth transfer throughout the terminal.
- Ensure all passengers are in the system and closed with comments were needed.
- Ensure all CSAs communicate with you immediately after arriving at the Desks.
- Immediately report any equipment faults and record job report numbers to the Duty Managers.
- Immediately report and record any injuries or accidents to yourself or customers to the Duty Manager
- Identify potential SLA failures and highlight to the Duty Manager.
- Ensure passengers are greeted respectfully.
- Ensure the CSA follows the correct protocol for use of all equipment.
- Ensure the CSA introduces themselves, asks passengers what assistance is required, explain the process, and prepare the passenger for the security part of the journey.
- Complete an incident/Accident Report for any issue you may encounter, including any near miss events (recording any injuries as a result of an accident to yourself or customers).
- During delays or disruption liaise with the operations co-ordinator, Airlines and handling agent to ensure that assistance passengers are kept up to date.
- Call Operations co-ordinators to inform them of all extra passengers.
- Ensure that the area is always kept clean and tidy.
- Ensure ongoing care and communication to all passengers within the area.
- Carry out any reasonable task as required.
Person Specification & Requirements:
- 5 years' worth of references (Our dedicated team will obtain them for you!)
- Be willing to apply for a DBS Check (Paid for by us!)
- Ability to complete a GSAT (Paid for by us!)
- Excellent customer service skills
- Strong written and spoken communication skills.
- A polite and professional approach.
- The ability to solve problems.
- The ability to deal tactfully with upset or angry passengers.
- IT skills
If you are interested in the above role, please apply or call us on 01245 349015.
