We are currently recruiting for Transport Administrators for our client in Peterborough, ideally with previous transport experience to Support Services Planning teams to ensure the delivery of exceptional customer service in line with team targets and company requirements. Working Monday to Friday either 7am - 4pm or 8am - 5pm (40 hrs a week), Online application process so you can register from home. 

YOUR RESPONSIBILITIES

• Log calls for support service onto the system.
• Raise purchase orders for support service engineers.
• Confidently handling internal / customer telephone queries (e.g. Estimated Time of Arrival (ETA) for units en route to customer).
• Ensuring customers are updated at all times of the progress of their Maintenance issue.
• Provide an administrative function in the provision of planning, installation, decommissioning, site support and emergency breakdowns.
• Liaise with mobile engineers to resolve customer issues, or forward to the Regional Service Managers or branches depending on type of issue. i.e. customer related/breakdowns.
• Liaise with transport regarding install/dis-mantles within an agreed timely manner
• Liaise closely with Technical Support on all installs/dismantles ensuring agreed work streams are reached.
• Perform administration duties to company standard. 
• Ensure all Support Service KPI’s are met.

WHAT WE NEED FROM YOU

• Working in an administrative role in a fast paced environment
• Ability to plan/schedule engineers and vehicles efficiently and effectively 
• Geographical knowledge 
• A good level of skill in Microsoft Office products, I.T systems in general
• Ability to handle a high volume of telephone calls
• Has proven experience and ability to work effectively with internal and/or external customers

Pay Rate:

• £13.42 per hour

Other benefits of working for The Best Connection Group Limited include:

• Online payslips
• 28 days paid holiday pro rata PAYE (Inclusive of statutory holidays)
• Weekly pay
• Pension contribution
• Ongoing assignments

​VIEW ALL OUR LIVE ADVERTS AT: https://thebestconnection.co.uk/