Technical Service Executive - Part Time

Location: Tamworth
Pay Rate: £13.28 per hour
Hours: 16 hours per week
Working Pattern: Weekdays and weekends - flexible shifts
Contract: Temporary (subject to assignment requirements)

The Best Connection Tamworth are currently recruiting a Technical Service Executive on behalf of our client, a well-established company operating within the soft drinks industry.

This is an excellent opportunity for someone with strong customer service and communication skills who enjoys problem-solving and delivering excellent customer support.

The Role - Technical Service Executive

You will be responsible for handling inbound and outbound customer service calls relating to:

• Equipment breakdowns and technical issues.

• Customer parts orders.

• Customer enquiries and complaints.

• Resolving breakdown calls and enquiries at the first point of contact wherever possible.

• Maintaining high levels of customer satisfaction.

• Meeting service level targets and helping reduce unnecessary costs through effective first-line resolution.

Working Hours - 16 Hours Per Week

Shifts are flexible but will change weekly, so candidates must have good availability across weekdays and weekends.

Available shift times:

• Weekdays: Any weekday between 16:00 and 20:00.

• Saturday: Any 8-hour shift between 08:00 and 20:00.

• Sunday: 09:00-17:00.

Example Weekly Rota:

• Monday: 16:00-20:00 (4 hours).

• Thursday: 16:00-20:00 (4 hours).

• Saturday: 12:00-20:00 (8 hours).

Total: 16 hours per week.

Please note that shifts will vary each week, so flexibility is essential.

Pay Rate

• £13.28 per hour.

• 16 hours per week.

The Ideal Candidate

• Excellent customer service and communication skills.

• Confident handling inbound and outbound telephone calls.

• Strong problem-solving skills and the ability to resolve customer issues.

• Professional and confident telephone manner.

• Able to work independently and as part of a team.

• Flexible availability across weekdays and weekends.

Benefits of Working with The Best Connection

• Weekly pay (every Friday).

• Online payslips.

• Pension contribution.

• Ongoing temporary assignment.

• 28 Day's paid annual leave pro rata for PAYE (inclusive of statutory holidays).

The Best Connection is acting as an Employment Business in relation to this vacancy.