The Best Connection-Manchester are currently recruiting a skilled and experienced administrator with experience in customer service for our client, a respected and prestigious industry leader based in Trafford Park. This is an exciting opportunity to put your skills to use and join a thriving team!

Location: Trafford Park

Hours:

• Full-time,
• flexible hours between 6.00 - 22.00

Pay rate:

• £12.45 per hour

The Best Connection-Manchester are currently recruiting a skilled and experienced administrator with experience in customer service for our client, a respected and prestigious industry leader based in Trafford Park. This is an exciting opportunity to put your skills to use and join a thriving team!

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
• Accurately manage customer orders using CSV and macro tools for data handling.
• Prepare and review essential documentation, including DGN forms for export orders.
• Resolve customer complaints within agreed time frames and maintain detailed logs of all interactions.
• Contribute to continuous improvement of customer service processes.
• Complete all administrative KPIs and reporting tools to a high standard.
• Stay informed on product knowledge and company policies.
• Achieve key performance targets such as response times, resolution rates, and customer satisfaction.
• Support stock control processes to ensure accurate inventory levels across multiple customers and contracts.
• Maintain high stock accuracy using WMS systems (such as DLX, Oracle, SAP) and other online tools.
• Report regularly to the Inventory Team Leader on progress, challenges, and operational achievements.
• Build strong, professional relationships with customers, addressing issues promptly and effectively.
• Provide regular updates to management on stock accuracy, administrative tasks, and KPIs.
• Work flexibly between 06:00-22:00 to meet operational needs.
• Support extended shifts during stock takes when required.

Qualifications & Skills

Essential

• Proven customer support experience or experience as a client service representative.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritise, and manage time effectively.
• Familiarity with WMS or inventory management systems and practices.
• A problem-solving attitude and genuine passion for helping others.
• Adaptability to meet operational demands, including extended hours when needed.

Desirable

• Knowledge of export documentation and DGN preparation.
• Experience working within a multi-customer environment.
• Familiarity with KPI reporting and performance analysis.

Benefits:

• Temp to perm opportunity
• Weekly pay through the agency
• Friendly and supportive working environment

Start Date: ASAP

Interested? Apply now or contact us today to find out more!

The Best Connection is acting as an Employment Business in relation to this vacancy.