Job Title: Project Coordinator

Location: Feltham

Hours: Monday - Friday, 8:00am - 4:00pm (flexibility required)

Pay: £14.87 per hour

Holidays: 25 days annual leave + bank holidays

Reporting to: Project Manager

Role Overview

We are looking for a highly organised and customer-focused Project Coordinator to join our busy client in Feltham. This role is pivotal in ensuring customer enquiries are handled promptly and professionally, while also supporting the smooth running of administrative and project-related processes.

You will act as a key point of contact for customers, working closely with internal teams to ensure orders, deliveries, and enquiries are managed efficiently and to a high standard of customer service.

Key Responsibilities

• Process all customer quotes and sales orders accurately and in a timely manner, ensuring the highest level of customer satisfaction
• Respond to customer enquiries promptly, providing clear, professional, and helpful communication
• Handle customer complaints and issues, working proactively to resolve them in the most efficient and effective way
• Carry out general administrative duties, including:
  • Booking goods in
  • Allocating backorders and backlogs to customers
  • Chasing late deliveries and liaising with suppliers or internal teams
  • Raising, investigating, and resolving delivery and stock discrepancies
• Manage customer debit notes and respond to invoice-related enquiries
• Maintain accurate records and ensure systems are kept up to date
• Support the Project Manager and wider team with ad hoc tasks as required

About You

• Strong customer service skills with a professional and approachable manner
• Highly organised with excellent attention to detail
• Confident handling multiple tasks and prioritising workload in a fast-paced environment
• Comfortable dealing with customer issues and resolving problems calmly and efficiently
• Good administrative and IT skills
• Flexible and adaptable, with a willingness to support the business as needs evolve

Additional Information

This role may evolve over time, and you will be expected to undertake additional duties in line with your changing role and the overall business objectives.

Working hours are typically Monday to Friday, 8:00am - 4:00pm, however flexibility is required to meet business needs.

The Best Connection is acting as an Employment Business in relation to this vacancy.