Patient Dining Manager

Location: Kensington, London

Pay Rate: £19.00 per hour

Hours: Full-Time | Permanent (40 hours per week)

Industry: Healthcare / Luxury Hospitality

About the Role

The Best Connection is currently recruiting a dedicated and experienced Patient Dining Manager on behalf of our client, a leading private hospital based in Kensington, London.

This is an exceptional permanent opportunity to oversee a high-end, five-star patient dining operation within a prestigious healthcare setting. You will lead a dedicated team to ensure every patient receives an outstanding, tailored hospitality experience throughout their stay.

Key Responsibilities of Patient Dining Manager

• Team Leadership: Inspire, coach, and manage the patient dining team, overseeing rota planning, inductions, training, and ongoing development.
• Service Delivery: Drive five-star dining standards across food presentation, delivery accuracy, and personalized VIP service.
• Patient & Clinical Engagement: Conduct daily patient rounds to gather dietary preferences; collaborate closely with clinical and nursing staff to manage therapeutic and allergen-sensitive dining safely.
• Quality & Compliance: Maintain strict compliance with food safety (HACCP/Hygiene), infection control, and health and safety regulations.
• Operational Management: Track performance through KPIs, patient audits, and feedback to continuously improve service quality.
• Commercial Support: Assist with inventory control, waste reduction initiatives, and labour cost management.

Requirements of Patient Dining Manager

• Experience: Proven track record in a leadership role within healthcare catering, luxury hospitality, or premium foodservice operations.
• Qualifications: Level 3 Food Safety certification (or equivalent) and a relevant management qualification.
• Skills: Excellent stakeholder management, strong IT proficiency (MS Office), and strong service-recovery skills.
• Flexibility: Ability to adapt to operational needs and high-profile VIP service requirements.

Benefits of Working with The Best Connection

• Weekly Pay: Reliable competitive pay rate of £19.00 per hour.
• Accrued Holiday Pay: Earn paid annual leave as you work.
• Pension Contributions: Auto-enrolment pension scheme to help plan for your future.
• Dedicated Consultant Support: 1-on-1 guidance and ongoing support from your local consultant throughout your placement.
• Career Growth: Potential for long-term or permanent progression with a top-tier private healthcare provider.

The Best Connection is acting as an Employment Business in relation to this vacancy.