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Stock Controller and Admin

Job ref. JN -092025-12088

Temporary

£12.45 per hour

Trafford

Contract: Full time

Weekly hours: 37

Job title: Customer Service and Inventory Administrator (ongoing role)

Location: Trafford Park

Hours: Full-time, flexible hours

Pay rate: £12.45 per hour

The Best Connection-Manchester are currently recruiting a skilled and experienced administrator with experience in customer service for our client, a respected and prestigious industry leader based in Trafford Park. This is an exciting opportunity to put your skills to use and join a thriving team!

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, chat, or in person.
  • Accurately manage customer orders using CSV and macro tools for data handling.
  • Prepare and review essential documentation, including DGN forms for export orders.
  • Resolve customer complaints within agreed time frames and maintain detailed logs of all interactions.
  • Contribute to continuous improvement of customer service processes.
  • Complete all administrative KPIs and reporting tools to a high standard.
  • Stay informed on product knowledge and company policies.
  • Achieve key performance targets such as response times, resolution rates, and customer satisfaction.
  • Support stock control processes to ensure accurate inventory levels across multiple customers and contracts.
  • Maintain high stock accuracy using WMS systems (such as DLX, Oracle, SAP) and other online tools.
  • Report regularly to the Inventory Team Leader on progress, challenges, and operational achievements.
  • Build strong, professional relationships with customers, addressing issues promptly and effectively.
  • Provide regular updates to management on stock accuracy, administrative tasks, and KPIs.
  • Work flexibly between 06:00-22:00 to meet operational needs.
  • Support extended shifts during stock takes when required.

Qualifications & Skills

Essential

  • Proven customer support experience or experience as a client service representative.
  • Strong communication and interpersonal skills.
  • Ability to multitask, prioritise, and manage time effectively.
  • Familiarity with WMS or inventory management systems and practices.
  • A problem-solving attitude and genuine passion for helping others.
  • Adaptability to meet operational demands, including extended hours when needed.

Desirable

  • Knowledge of export documentation and DGN preparation.
  • Experience working within a multi-customer environment.
  • Familiarity with KPI reporting and performance analysis.

Benefits:

.Temp to perm opportunity

.Weekly pay through the agency

.Friendly and supportive working environment

Start Date: ASAP

Interested? Apply now or contact us today to find out more!

Manchester
Trafford, Greater Manchester

manchester@thebestconnection.co.uk
0161 237 9333
Apply now

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