The Best Connection are recruiting of behalf of a market leading client for a Service/Operations Administrator. This position is a full time position which will lead onto permanent employment after an initial 3 month trial period.
Please note, previous experience is required for this position.
Duties and responsibilities:
- To provide exceptional customer service as well as accurate and efficient administration of office systems.
- To accurately process customer orders for Tooling jobs. Customer enquiries to be acknowledged on same day.
- Liaise with production supervisors and planner, ensuring jobs are completed on time and update customers with any schedule changes.
- Work closely with the tool room and help improve systems and functions for project management and managing job orders.
- Attend tooling related project meetings and help coordinate tooling plans and schedules.
- Process tool room timesheets and assist in the costing of these jobs.
- Process invoices and credit notes.
- Ensure that filing is kept up to date. Distribute post.
- Issue RMAs.
- To assist in any other administrative duties during exceptionally busy periods.
- Communicate directly with customers with updates on order progress including weekly calls with key accounts.
Requirements:
- Proven customer focus and service background
- Accurate data entry
- Liaison with various departments key to manufacturing processes
Strong interpersonal / communication skills
- Confident and positive telephone manner (responding to calls from all over the world)
- Excellent organisation skills
- Accuracy and attention to detail
- Customer focused problem solving
- Computer literate – experience in using Microsoft Office, especially Word and Excel
Working hours:
- Monday to Friday, 0800 to 1700
