Our Tamworth based client, immediately requires Nights Administrators. Possible permanent positions following a successful trial period. Duties include providing a consistently high standard of Customer Service to all customers. Responding appropriately and professionally to all customer requests. Responding appropriately and professionally to all driver requests. Job Allocation to drivers and planning to achieve required response times to ensure Customer Satisfaction. Maintaining continuous contact with Customer and Driver during end to end process of our service provision. Costing of jobs for Customer and Driver. Professional and efficient point of contact for customers and drivers via inbound/outbound calls and e mail. Handling of live customer complaints. Achieving response times (SLA). Full awareness of real-time resource availability. Accurate pricing of jobs for drivers and customers as per pricing process. Maximising profit and prevent occurrence of loss making jobs

Our client offers:

• 4 on 4 off shift pattern

• 1900-0700

• £12.70ph 

• Onsite car park

Applicant Criteria:

• Strong work ethic giving full attention to detail and accuracy
• Able to solve problems with minimal supervision
• Experience working in high pressured environment
• Be able to demonstrate a strong customer focus in a fast paced environment.
• Excellent customer service skills with rapport building abilities
• Excellent communication skills especially a high standard of telephone etiquette
• Strong administration skills
• Willingness to be flexible
• Excellent interpersonal skills , with willingness to co-operate and work effectively as part of a team
• Previous customer service experience is essential
• Able to identify issues, problems and opportunities and able to practically resolve and implement corrective action as appropriate.
• Generates enthusiasm and has a positive attitude to change.
• Able to work on your own initiative and prioritise workloads
• Industry experience preferred

Other benefits of working for The Best Connection Group Ltd include:

• Weekly pay
• Online payslips
• Pension contribution
• Ongoing temporary assignment
• 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)