Order Processing & Customer Support Administrator

Location: Office-based

Hours: Monday to Friday, 9:00am - 5:00pm (7.5 hours per day)

Job Type: Full-time, long-term position

Salary: Competitive (DOE)

About the Role

We are seeking a highly organised and detail‑focused individual to join our team in a full‑time, long‑term role. This position plays a key part in ensuring customer orders are processed accurately, finished products meet strict quality standards, and customers receive excellent communication throughout their order journey.

This is an office-based role requiring sustained focus and attention to detail. There is an opportunity for career progression based on performance.

Key Duties & Responsibilities

• Carefully read email threads to fully understand customer specifications and requirements
• Pay close attention to small but critical details such as deadlines, shipping addresses, colours, designs, alignment, and special requests
• Quality-check finished products to ensure they meet strict standards
• Assemble, package, label, and prepare orders securely for shipment
• Book shipments with couriers, track deliveries, and resolve any delivery issues
• Keep customers updated on the status of their orders
• Respond to customer enquiries via email and phone, including troubleshooting, delivery issues, and return requests
• Take photos and videos of finished products when required
• Assist with daily office and administrative tasks
• Maintain a clean, organised, and tidy work environment

Additional Responsibilities

• Complete and maintain accurate documentation
• Keep records of invoices and quotations
• Enter information into internal knowledge bases
• Perform data entry using Microsoft Excel and Google Sheets
• Carry out stock checks when required
• Support other team members as needed
• Ensure the office remains organised and presentable at all times

Skills & Experience Required

• Exceptional attention to detail - this is critical for success in the role
• Ability to spot small errors such as misspellings, colour discrepancies, subtle blemishes, or deviations from customer specifications
• Excellent written and verbal communication skills (email and phone)
• Strong computer skills, including Microsoft Word, Microsoft Excel, and Google Sheets
• Previous experience in an e‑commerce environment (minimum 1 year preferred)
• Ability to work independently while managing multiple tasks accurately
• Reliable, organised, and proactive approach to work

What We Offer

• Full-time, stable, long-term employment
• Regular working hours with no weekend work
• Opportunity for career development and progression
• Supportive team environment

The Best Connection is acting as an Employment Business in relation to this vacancy.