Our client based in Bletchley, Milton Keynes is looking for a Customer Support Coordinator. The hours of work are from Monday – Friday 8am – 5pm or 9am until 6pm. A permanent opportunity is available. The pay rate is £12.50- 13.50 per hour, depending on experience. 

Responsibilities of the Customer Support Coordinator

• Provide telephone and email-based support to customers.
• Provide industry-leading levels of support to all customers at all times.
• Assist with tracking and finding parcels.
• Make telephone calls to customers.
• Provide feedback to the relevant teams to enhance products and services for clients.
• Create FAQ's and customer help documentation (in support of the website).
• Provide support for an affiliate programme.
• Handle claims and problem solve any issues.
• Deal with any queries with customer orders. 
• Manage product returns and respond to customer feedback.
• Process product repair. and ensure compliance with Health and Safety, Environmental and Data Protection policy.

Requirements of the Customer Support Coordinator

• Previous customer service experience required
• Ability to multi-task
• To be organised, detail-minded and have a sense of urgency.
• Have strong organisational, administrative and analytical skills.
• Strong customer service skills
• Excellent communication skills, both written and oral
• Ability to handle customer complaints in a smooth and professional manner.

The site offers:

• Free on-site parking
• Other benefits of working for The Best Connection Group Limited include:
• 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
• Weekly pay
• Pension contribution
• Online payslips