The Best Connection are looking for a Customer Service Team Leader for a client in Chorley.

Job Role:

• Supervise, motivate, and support a team of customer service advisors to deliver outstanding service
• Monitor individual and team performance against KPIs and service standards
• Provide regular coaching, feedback, and development opportunities to team members
• Conduct performance reviews, one-to-ones, and team meetings
• Maintain up-to-date knowledge of products, services, and internal systems
• Identify process improvements and contribute to customer service strategy
• Ensure compliance with company policies and customer service standards
• Dealing with different Customer queries every day
• Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
• Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
• Demonstrate high quality customer service.
• The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best Customer Service whilst keeping up with business requirements in a good time-keeping, organised manner

Shifts:

• 08.00-16.30
• 09.00-17.30
• 09.30-18.00
• Finishing early on Fridays.
• Occasional O/T on Saturdays

Requirements:

• Proven experience in a customer service environment, ideally in a supervisory or leadership role
• Strong communication and interpersonal skills
• Ability to lead by example and create a positive, high-performing team culture
• Skilled in handling customer complaints and resolving problems effectively
• Competent with CRM systems, reporting tools, and Microsoft Office
• Organised, adaptable, and able to manage multiple priorities
• A proactive and customer-focused mindset

If you are interested in this role the please apply with your CV, or call us to discuss further.

The Best Connection is acting as an Employment Business in relation to this vacancy.