Our client a Logistics Company based in Magna Park is looking for a Customer Service Representative to join the team on a 6 month temporary basis. The shift will be Monday to Friday 0600 to 1500 and pays £12.71 per hour

Key responsibilities would include the following:

• Handle customer queries via phone, email, and other communication channels in a professional and timely manner. ·
• Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.
• Monitor and achieve KPIs related to customer service performance.
• Use internal systems including Sharp to manage customer information and service records.
• Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.
• Communicate effectively with internal departments to resolve customer issues and improve service delivery.
• Work independently with minimal supervision, demonstrating initiative and ownership of tasks.

Other benefits of working for this client include

• Ongoing training and development throughout your career
• Friendly team where you are made to feel welcome
• Onsite parking
• Easily accessible via public transport
• Canteen facilities

Benefits of Working with The Best Connection

• 28 days paid annual leave (pro-rata, including statutory holidays)
• Weekly pay
• Access to the Perks at Work scheme
• Online payslips
• Pension contributions

The Best Connection is acting as an Employment Business in relation to this vacancy.