The Best Connection are recruiting a Customer Service Executive for our client based in the Tamworth area. This is a fantastic opportunity for someone with excellent telephone manners and a strong customer service background to join a busy and professional team.

Hours, Days & Pay

• Monday to Friday

• 08:00 - 16:00 or 09:00 - 17:00

• £12.85 - £14.50 per hour (depending on experience)

Job Overview

This role focuses on progressing service and repair jobs efficiently while keeping customers fully informed. You will act as a key link between customers, field service engineers, parts suppliers, and internal teams to ensure smooth job turnaround and high levels of customer satisfaction.

Key Responsibilities

• Provide regular updates to customers on servicing, repair, and breakdown jobs

• Liaise with service teams regarding attendance, diagnostics, parts availability, and progress

• Chase outstanding service, repair, and breakdown quotations

• Update service management systems with accurate job notes and statuses

• Clearly explain repair requirements, costs, and timescales to customers

• Record customer approvals before work proceeds

• Manage expectations during urgent or breakdown situations

• Deliver a professional, solution-focused customer service experience

Personal Attributes Required

✔ Excellent communication skills
✔ Very good telephone manners
✔ Positive and flexible attitude
✔ Strong customer service mindset
✔ Professional approach at all times

Benefits of Working with The Best Connection

• Weekly pay - every Friday

• Online payslips

• Pension contribution

• Ongoing temporary assignment

• 28 days paid annual leave (pro-rata for PAYE, inclusive of statutory holidays)

The Best Connection is acting as an Employment Business in relation to this vacancy.