📍 Huntingdon, Cambridgeshire

💰 Pay Rate

£12.77 per hour

🕒 Working Hours

Monday to Friday | 8:00am - 5:00pm

📋 Job Type

Full-Time | Immediate Start Available

Join a Team That Makes a Difference

We are currently recruiting for a Customer Services Advisor to join a leading provider of medical equipment services to Local Authorities and the NHS across the UK.

This organisation delivers essential equipment and support to people in their own homes, helping them maintain their independence and quality of life. As part of the customer service team, you'll play a vital role in ensuring service users receive the support and equipment they need quickly and efficiently.

About the Role

As a Customer Services Advisor, you'll be the first point of contact for service users, family members and healthcare professionals. Your role will focus on coordinating equipment deliveries, supporting customer enquiries and ensuring every interaction delivers an exceptional customer experience.

This is an excellent opportunity for someone who enjoys helping people, thrives in a busy environment and takes pride in providing outstanding service.

Key Responsibilities

✅ Managing inbound and outbound calls with service users, families and healthcare professionals

✅ Scheduling delivery rounds for Technicians and Service Engineers

✅ Maintaining accurate customer records and updating system information

✅ Coordinating urgent and emergency requests with operational teams

✅ Responding professionally to emails, enquiries and complaints

✅ Monitoring workloads and supporting efficient job allocation

✅ Providing a compassionate and empathetic service during sensitive situations

✅ Ensuring all customers receive a positive and professional experience

What We're Looking For

✔ Previous customer service experience is desirable

✔ Strong communication and interpersonal skills

✔ Good IT and Microsoft Office knowledge

✔ Excellent organisation and attention to detail

✔ Ability to work effectively in a fast-paced environment

✔ A positive, empathetic and professional approach

Apply Today!

If you're passionate about customer service and want to join a company that genuinely makes a difference to people's lives every day, we'd love to hear from you. Submit your application now and take the next step in your career. 🚀