The Best Connection is currently looking to recruit an experienced Customer Service Administrator to work in the office of one of our clients in Petersfield.

Duties to include, but not be limited to:

• Maintaining records of complaints received and responded to.
• Liaising with partners, operational teams, and others as necessary to seek timely responses to complaints as appropriate.
• Ensure effective partner and customer relations are maintained by responding appropriately to verbal and written customer comments and complaints in an efficient and timely manner to customer standards.
• Provide a high standard of customer care, giving advice and information about all the company’s services in response to inquiries by telephone, email, and in-person.
• Ensuring that complaint records are kept up-to-date.
• Producing reports as necessary on complaints performance.
• Checking and responding to correspondence, whether by e-mail letter or phone, in a professional and clear manner.
• Delivering an effective and appropriate service to all service users fairly and without discrimination.
• Practice and ensure compliance with all the organisation’s policies and procedures.

Job requirements:

• Excellent Communication skills, both written and verbal.
• Ability to remain calm under pressure and in times of stress.
• Good organisational skills and be able to meet tight deadlines.
• Proficient in using IT (Microsoft Office, Word, Excel, etc.)
• Ability to work on own initiative as an individual or as a team member

Previous experience in Customer Service Administrator work is essential to be considered for this role. Please can we ask that you do not apply if you do not meet this criteria.

This is for an immediate start and a full-time, ongoing position. The company will offer a permanent contract after a 12-week qualifying period, depending on performance and attendance.

Working hours are 8.30 a.m.–5 p.m., Monday–Friday

Starting pay rate of £12 per hour.

Get in touch or apply ASAP for more information!