Customer Service Administrator (Temporary Contract until January 2027)

On-site | Full Time | 8:30am to 5pm Monday to Friday

£13.85 per hour

Paddock Wood, Kent

About the role

The Best Connection are looking for a proactive and enthusiastic Customer Service Administrator to join our clients team during our busiest period of the year. This is a hands-on role supporting customers with day-to-day order and delivery queries while helping to ensure an excellent customer experience.

This is an ideal opportunity for someone who enjoys problem-solving, is highly organised, and is happy to roll up their sleeves and support the wider team when needed.

Key Responsibilities

• Respond to customer enquiries via email, phone, and internal systems.
• Track and investigate customer orders and delivery issues.
• Manage basic carrier claims, including lost, damaged, or delayed parcels.
• Liaise with carriers and internal departments to obtain updates and resolve issues.
• Maintain accurate records within customer service systems.
• Provide timely updates to customers and ensure issues are followed through to resolution.
• Support the wider customer service and operations teams during peak periods.
• Assist with general administrative duties as required.

What We're Looking For

• Previous customer service or administration experience preferred.
• Strong computer literacy and confidence using multiple systems and Microsoft Office applications.
• Excellent written and verbal communication skills.
• Organised with strong attention to detail.

• Ability to prioritise workload and work in a fast-paced environment.
• Positive, proactive attitude with a willingness to get involved wherever needed.
• Reliable team player with a flexible approach to work.

What We Offer

• Opportunity to join a growing and fast-paced business.
• Valuable experience within e-commerce and logistics.
• Full Training
• Opportunity to be considered for a permanent position, subject to business needs and performance.

The Best Connection is acting as an Employment Business in relation to this vacancy.