The Best Connection is pleased to be recruiting Customer Care Agents on behalf of Wilson James at Birmingham Airport. This is a fantastic opportunity to become a friendly, professional, and reliable point of contact for passengers at the very start of their journey.

Working alongside the Airport Operations Team, you'll help create a smooth and welcoming airport experience by meeting, greeting, and escorting passengers through the terminal with confidence, care, and excellent customer service.

Key Responsibilities:

• Escort passengers with reduced mobility (and accompanying family) through the airport by foot, wheelchair, or electric buggy
• Assist with passenger luggage where required
• Carry out daily equipment checks and report faults
• Ensure wheelchairs and buggies are clean and operational
• Communicate with Centralised Control via IT handsets
• Complete required paperwork accurately
• Support with any other reasonable duties as required

What We're Looking For:

• A positive attitude and strong work ethic
• Excellent communication and interpersonal skills
• A customer-first approach
• Ability to stand and remain on your feet for long periods
• Ability to work independently and use initiative
• Previous airport experience is beneficial but not essential

Shift Details:

• Shifts available Monday to Sunday
• Minimum 4-hour shifts, with the potential to extend up to 8 hours, depending on operational demand
• Start times may vary throughout the week
• Additional shifts available upon request

Pay & Benefits:

💷 £12.21 per hour

✔ Weekly pay

✔ 28 days paid annual leave (pro-rata, inclusive of statutory holidays)

✔ Pension contribution

✔ Online payslips

✔ Flexible shift patterns

✔ Long-term, short-term, weekend, and ad-hoc shifts available

The Best Connection is acting as an Employment Business in relation to this vacancy.