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Customer Care Agent

Job ref. CWCCA25

Temporary

£14.01-28.02 per hour

Crawley

Contract: Part time

Higher pay rate is achieved by: Shift Allowance

Requirements
  • DBS Check Required
  • Driving licence required

 Customer Care Agent – London Gatwick Airport

In partnership with Wilson James & The Best Connection – Aviation

Are you passionate about helping others and ready to be a friendly, reliable face for travellers? We’re hiring Customer Care Agents to join the Wilson James team at London Gatwick Airport, in partnership with The Best Connection – Aviation.

This is your chance to support passengers, deliver exceptional customer service, and gain valuable airport experience in a dynamic, fast-paced environment.

Job Details:

Position: Customer Care Agent

Location: London Gatwick Airport

Pay Rate: £14.01 per hour

Contract: Temporary – approx. 2 months

Start Date: August / September

Shifts: 6-hour shifts: 06:00–13:00 or 13:00–20:00

Schedule: 3 days per week – day shifts only

Weekly Pay: Paid every Friday

Overtime: Available

Flexible availability required

Key Responsibilities:

  • Provide professional and friendly customer service at all times
  • Escort special assistance passengers throughout the airport (on foot, by wheelchair, or buggy)
  • Assist with passenger luggage when needed
  • Perform safety and maintenance checks on mobility equipment
  • Communicate effectively using IT handsets and radios
  • Complete documentation accurately and on time
  • Support your team and assist with additional tasks as required

What We’re Looking For:

  • A positive attitude and strong work ethic
  • Excellent communication and interpersonal skills
  • Ability to work independently and stay calm under pressure
  • A full UK driving licence – required
  • Previous airport experience – helpful, but not essential
  • Multilingual candidates are highly desirable!

Why Join Us?

  • Be part of a supportive, friendly, and experienced team
  • Make a real impact on passengers' journeys
  • Gain valuable experience in the aviation industry
  • Flexible shifts with weekly pay
  • Opportunity for overtime

Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:

  • Be willing to apply for a Criminal Record Check (Paid for by us!)
  • Have a full 5-year checkable history (Obtained for you by us!)
  • Have an in date and valid Photo ID (Passport, Driving Licence, ID Card etc)
  • Be able to provide a full 5-year address history 
  • Be willing to attend an Aviation Security Course (Paid for by us!)

 Ready for Takeoff?

If you're looking for a rewarding role where you’ll meet new people every day and make a real difference — apply now and join a team that cares!

Benefits
  • Hourly rate as above (not age dependent)
  • 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
  • Induction Training
  • Oncall Support
  • Ongoing Assignment
  • Overtime Available
  • Pension Scheme
  • Training Provided
  • Weekend Work
Crawley
Gatwick, West Sussex

crawley@thebestconnection.co.uk
Apply now