Location: Middlesbrough

Salary: £30,000 - £32,000 per annum (paid weekly)

Hours: 37.5 hours per week, Monday to Friday

Candidates would be required to work in the Middlesbrough office at least 4 days per week but then can work a day at home (if they wish).

We are currently recruiting for Customer Service Representatives to join a well-established and fast-paced business. This is an excellent opportunity for someone with strong communication skills and experience in customer service and order processing.

The Role

You will act as a key point of contact for customers, ensuring orders are processed accurately and enquiries are handled efficiently.

Key responsibilities:

• Receiving and reviewing customer orders accurately, typically within 24 hours
• Acting as the primary point of contact for customer enquiries and order updates via email and telephone (including liaising with US branches)
• Supporting commercial, technical, manufacturing, and supply chain teams
• Billing, material price entry, and creation of debit notes
• Purchasing raw materials, packaging, and transport

Requirements

• Proficiency in SAP, particularly SD modules
• Strong IT skills, including Microsoft Word, Excel, and PowerPoint
• Ability to work to tight deadlines in a fast-paced environment
• Understanding of logistics/transport (desirable)
• Strong written and verbal communication skills
• Ability to work effectively within a diverse team

Why Work for TBC?

• Ongoing assignments
• Temp to perm opportunities
• Pension contribution
• Weekly pay & online payslips
• Holiday pay
• Employee discounts through Perks at Work

The Best Connection is acting as an Employment Business in relation to this vacancy.