We are looking for a reliable and customer-focused Field Service Engineer to join our team. The role involves visiting customers in their homes and other environments such as hospitals, care homes, and schools to repair, maintain, deliver, and demonstrate specialist equipment. You will be responsible for ensuring equipment is safe, functional, and properly demonstrated to users while delivering a high level of customer service.

Key Responsibilities

• Fault finding and repairing equipment in customer homes and other locations
• Delivering equipment and demonstrating correct usage to service users
• Collecting equipment when required
• Carrying out planned preventative maintenance
• Completing scheduled daily jobs allocated by the service team
• Responding to emergency repairs when required
• Providing a professional, courteous, and empathetic service to customers
• Ensuring health and safety standards are followed at all times
• Keeping company vehicle clean, organised, and fully stocked

Working Hours

• 40 hours per week
• Monday - Friday
• 8:00am - 4:30pm
• 30-minute unpaid lunch break

Requirements

• Good practical or mechanical skills
• Strong problem-solving ability
• Good communication and customer service skills
• Ability to work independently and manage daily jobs effectively
• Full UK driving licence

Salary

• £28,436.80 per year

Bonus

• Up to £2,000 per year in KPI bonuses, paid quarterly
• KPI's include maintaining a clean and organised van, wearing company uniform, and general performance standards

On-Call Allowance

• £180 per week when covering on-call
• Typically 1 in every 4-5 weeks
• On-call hours:
  • Weekdays: 6:00pm - 11:00pm
  • Weekends: 7:00am - 7:00pm
• The successful candidate will take the on-call phone home and attend emergency call-outs if required.

Holiday

• 25 days annual leave + 8 days Bank Holiday
• Increases to 28 days after 5 years' continuous service

Benefits

• Company van and fuel card provided
• Van can be used for home-to-work travel (not for personal use)

The Best Connection is acting as an Employment Agency in relation to this vacancy.