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Job Title: Customer Service Technician

Salary: £26,000 per annum + performance bonus

Hours: Monday - Friday, 08:30 - 17:00

Location: Thatcham

Holidays: 25 days annual leave

Interviewing: ASAP

We are recruiting on behalf of our client for a Customer Service Technician to join a well-established optical and astronomical products operation. This is a warehouse-based, hands-on technical support role, ideal for someone who enjoys problem-solving, repairs, and customer interaction.

Key Responsibilities for the Customer Service Technician:

-Manage the full returns process, including inspection of goods, warranty assessment, and issuing replacements.

-Diagnose mechanical and optical faults on returned equipment to identify root causes.

-Carry out repairs such as component replacement and optical cleaning.

-Answer dealer and customer queries regarding spare parts and arrange dispatch.

-Make independent decisions on warranty claims once trained and clearly communicate outcomes.

-Pack and process returns for shipment, including handling heavier optical equipment.

-Communicate with customers to troubleshoot issues and guide them through solutions.

-Provide regular updates and follow-ups to ensure issues are fully resolved.

Requirements Of The Customer Service Technician:

-Previous experience in returns, logistics, warehouse, or technical repair environments preferred.

-Strong mechanical aptitude or experience with intricate manual work (electronics, modelling, or similar hobbies beneficial).

-Confident using Windows-based computer systems and quick to learn new software.

-Ability to work independently and take ownership of warranty decisions.

-Proactive, organised approach with the ability to manage workloads during quieter periods.

-Good written and verbal communication skills.

-Excellent interpersonal skills.

-Interest in optics or astronomy is advantageous, though full training will be provided.

This Customer Service Technician role offers long-term stability, structured training, and the opportunity to develop specialist technical skills within a supportive team environment.

Apply now - interviews taking place ASAP.

The Best Connection is acting as an Employment Agency in relation to this vacancy.