We are seeking an experienced Customer Service Assistant on a temporary contract to cover maternity leave. This person will be the first point of contact for our client so it is imperative that the candidate has a good telephone manner and is able to deal with people at all levels.
This is a desk based job using a PC with a unique software program. Main duties include processing orders, liaising with customers on stock enquiries, order chases, delivery issues, preparing quotations and providing customers with additional product information as required by email or telephone.
The ideal candidate will be someone with experience within Office customer services, admin background and preferably with some commercial acumen. We are a small UK team with HQ based in Portugal.
The Role
· Based on Outskirts of Preston
· Maternity cover contract starting asap until Dec 24 (or possibly Feb 25)
· Hours – 8.30 am to 4.30 pm: Monday to Friday
· IT Equipment provided, and training given.
Experience, Skills and Attributes
· Excellent communication and customer service skills with people at all levels
· Previous customer services and admin experience required
· Professional approach at all times
· Good written, oral and interpersonal skills
· Ability to work on own initiative and work for long periods alone
· Attention to detail – crucial
· Able to work within a busy and varied environment
· Proactive solution seeker with can do will do attitude
· Nurture and develop both internal and external relationships
· Good IT skills and working knowledge of excel, outlook, word and PowerPoint.
Essential to be able to multitask and prioritise tasks
Please apply to be considered
