Onsite Client Information Hub

Exciting Enhancements to How We Support You Onsite
We’re introducing a new suite of digital enhancements at The Best Connection, designed to make our onsite service even more responsive, consistent, and easy to work with.
This is part of a wider transformation happening across our business, focused on enhancing the tools we use every day to manage bookings, communicate updates, and support your temporary workforce.
For you, this means smoother day-to-day operations, quicker updates, more accurate data, and a better experience for both your team and ours.
Our goal is to be people-centred and tech-supported. That means our new systems will help our onsite teams work more efficiently, while still delivering the trusted, hands-on, personal service you rely on.
This Information Hub is your go-to space for updates, guidance and support throughout the rollout. We’ll keep this page updated as we move through each phase of the change.
Benefits to You:
Smart Candidate Matching & Compliance Checks
Automation finds the best-fit candidates and completes key compliance steps.
Faster Shift Fulfilment
Shifts are instantly shared with more candidates, speeding up recruitment and reducing manual effort.
Fewer Manual Processes, More Time Onsite
The new system reduces admin, so our coordinators can stay focused on supporting your team and managing workers onsite.
More Consistent Service Across Contracts
Centralised systems improve visibility across your sites, making it easier to track trends, align activity, and collaborate where needed.
Benefits to Your Temporary Workers:
24/7 Access
Workers can view shifts, payslips, timesheets, P45/P60s, and update personal info anytime.
Exclusive Alerts
Workers will be the first to know about new roles, assignment details and are able plan their schedule in advance.
Simplified Management
Workers can upload availability, accept jobs, and access full assignment details in seconds.
Stay Connected
Workers can message their consultant directly and share feedback on placements.
Key Dates
Here are some key upcoming milestones:
At the end of July/early August, our new systems will be implemented but we do not anticipate any disruption to our usual service and support.
We’ll continue to share updates where required. Please keep an eye on this hub and your inbox for further information.
We’re transforming how we work to deliver a faster, more consistent, and more efficient service. Our new systems reduce admin and improve communication, helping our teams stay focused on supporting your business effectively onsite.
No, you’ll still work with your existing team in the same way. The system sits behind the scenes to help us manage bookings, workers, and data more effectively. Your day-to-day communication remains personal, responsive, and relationship-led.
Some data reports may look slightly different, but your Senior Contracts Manager will review everything with you in advance. We’ll ensure the information you receive continues to meet your business needs.
We don’t expect any disruption to service. Your onsite team will be fully trained in advance, and we’ll ensure backup support is in place during training days.
They’ll start using a new mobile app and online portal to manage availability, view jobs, and submit timesheets. This will improve communication and help us respond faster to any issues, but they’ll still be able to contact us by phone or in person when needed.
We’ll save time through automation, you’ll receive faster updates, gain real-time workforce insights, and reduce admin, all while maintaining direct access to expert support as usual.
Your Senior Contracts Manager remains your main point of contact throughout this rollout. You can also speak directly with your Contract Coordinator for day-to-day queries.
Contact Us!
For further support or guidance, please contact your Contract Co-ordinator/Contract Manager directly or your local branch at www.thebestconnection.co.uk/branches.