Client Information Hub
Overview
We’re embarking on a significant digital transformation to enhance how we work, communicate, and deliver value across every part of The Best Connection.
This transformation is about more than just updating systems, it’s about improving how we support each other, our clients, and our candidates. By streamlining processes and introducing smarter digital tools, we’re building a more efficient, consistent, and connected way of working.
At the heart of this change is our commitment to being people-centred and tech-supported. That means ensuring technology enhances, not replaces, the human touch that defines our service. Our goal is to empower our people to focus on what matters most: delivering excellent support, building strong relationships, and driving success.
This Information Hub will be your go-to space for updates, resources, and guidance throughout the transformation journey – helping you stay informed, prepared, and supported every step of the way.
Benefits to You:
Smart Candidate Matching & Compliance Checks
Automation finds the best-fit candidates and completes key compliance steps.
Faster Shift Fulfilment
Shifts are instantly shared with more candidates, speeding up recruitment and reducing manual effort.
Enhanced Worker Engagement & Quality
Improved communication boosts candidate connection, driving quicker and better placements.
Key Dates
Here are some key upcoming milestones:
As we move into August, we will begin implementing our new systems. We do not anticipate any disruption to the service and support you receive during this time.
Throughout August and into early September, we’ll also be rolling out additional digital enhancements to improve the experience for our temporary workers.
We’ll continue to keep you informed as needed. Please check this hub and your inbox regularly for the latest updates and information.
To deliver a faster, more efficient service that’s tech-supported but people-centred. Our digital tools improve communication and reduce manual processes, all while keeping the personal service you rely on at the heart of what we do.
You’ll still deal with the same people, in the same way – whether by phone, email, or in person. Our people-first approach remains at the heart of what we do.
We are doing everything we can to ensure a smooth transition. While there may be some slight adjustments as our teams familiarise themselves with the new system, we don’t anticipate any disruption to our usual service and support.
Yes. Your consultant or account managers remains your key point of contact. The new systems are designed to support, not replace, personal service by making communication and processes more efficient.
No. These improvements are internal and will not change how you place bookings or communicate with us. If any updates do impact you in future, we’ll provide clear information in advance.
We’ll save time through automation, you’ll receive faster updates, gain real-time workforce insights, and reduce admin – all while maintaining direct access to expert support as usual.
The back-end process will change on our side to improve speed and visibility, but the way you send us information and receive updates will remain consistent. Timesheet processing and billing will continue as normal. Your consultant will guide you through any changes specific to your business.
You can continue to reach out to your local branch or dedicated Recruitment Consultant or Account Manager.
Contact Us!
For further support or guidance, please contact your local branch directly at www.thebestconnection.co.uk/branches and a member of our team will be happy to help.
