Accessibility Statement for The Best Connection website

This is an accessibility statement from The Best Connection.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Zoom in up to 200% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Best Connection website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.


We welcome your feedback on the accessibility of The Best Connection website. Please let us know if you encounter accessibility barriers on The Best Connection website:

Technical specifications

Accessibility of The Best Connection website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of The Best Connection website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for The Best Connection website:

  1. Some videos do not have audio description. This does not meet WCAG 2.1 Success Criterion 1.2.5 Audio Description (Prerecorded). We will aim to publish videos that meet accessibility standards.
  2. Some link text in the website may not describe the purpose of the link when read on its own (for example, “click here”). This does not meet WCAG 2.1 Success Criterion 2.4.4 Link Purpose (In Context). When we publish new content, we plan to make sure that the link text meets accessibility standards.
  3. Some pages cannot be found through more than one type of navigation. This fails WCAG 2.1 success criterion 2.4.5 (Multiple Ways).
  4. Some content looks like headings but is not. This makes it difficult for screen reader users to navigate the page. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships).
  5. Some documents are in less accessible formats, for example PDF. Non-HTML documents published on or after 23 September 2018 must have an accessible format.
  6. Some pages have poor colour contrast. This fails WCAG 2.1 success criterion 1.4.1 (Use of Colour)

Assessment approach

The Best Connection assessed the accessibility of The Best Connection website by the following approaches:

  • Self-evaluation

Formal complaints

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact

Useful information

Please note that as well as this website being partially compliant, modern operating systems such as Windows and Apple OS also cater for disabled people.

Some web browsers, such as Microsoft’s Edge browser, feature the “Read Aloud” option which will read the page contents using the speech synthesis software built into the operating system.

We would recommend reviewing the operating system preferences in order to take advantage of these features.

More details on what is available can be found in the following links: