Team Leader

Job ref. PRTEAM54


£14.90 per hour


Contract: Full time

The Best Connection are recruiting for a Service Delivery Team Leader for a Supply Chain in Chorley


  • Serve as the first escalation point for both the customer service coordinator teams and clients.
  • Act as the first escalation point for issues related to third-party carriers, managing business-as-usual (BAU) issues and queries.
  • Rollout investigations for all escalated queries for root cause and corrective action – ONLY escalating the ‘very difficult to do’s’
  • Perform duties of a Customer Service (CS) Coordinator, managing day-to-day operations.
  • Update CRM queues and provide daily overviews to ensure efficient case management.
  • This is a working role so TL’s are expected to answer phone calls and manage/pick from queues
  • Monitor and highlight active and aging cases, supporting the team in clearing down cases.
  • Ensure timely and effective resolution of customer issues.
  • Act as a client champion, leading and managing client relationships, especially during intensive care periods.
  • Lead weekly client calls, addressing and escalating ongoing troublesome issues that are difficult to close.
  • Going back to client with root cause and corrective action to all queries escalated

Qualifications and Skills:

  • Proven experience in a customer service or service delivery role
  • Strong problem-solving and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Ability to manage multiple tasks and prioritise effectively.
  • Proficient in CRM systems and Microsoft Office Suite.
  • Strong organisational and time management skills.
  • Experience in managing client relationships and handling escalations

This job description is intended to provide a general overview of the position and does not encompass all the tasks and responsibilities that the role may entail.

If you are interested please call 01772201777 or send cv

  • Hourly rate as above (not age dependent)
  • 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
  • Canteen
  • Flexible working hours
  • Ongoing Assignment
  • Overtime Available
  • Possible permanent position following a successful trial period
Chorley, Lancashire
to apply please call 01772201777 or send cv
Apply now