The Best Connection are looking for a Supervisor in the central Southampton location. The client we are recruiting for is a full supply chain service and wish to recruit someone on a permanent basis.
Description:
- Lead the department and manage a small team.
- Achieve service levels set out and agreed by the client.
- Individual ownership and encouraging teamwork to share best practices for collective goal achievement.
- Customer services skills and knowledge of the operation will be a key asset, enabling you to work mutually beneficial way with the client through all forms of communication.
- Labour planning, inbound and outbound receipts, will allow you to manage the department in the most cost-effective way for the client.
Responsibilities:
- Reporting daily any risks and challenges to the Shift Manager and Regional Management which could lead to service issues.
- Plan staffing levels in line with daily tasks and manage communication for any additional needs.
- Manage and motivate the small team within the department making sure they manage the daily inbound and outbound requirements.
- Ensures the client is communicated with in a timely manner, using the most appropriate form of communication.
- Provide daily figures to Shift Manager on staffing and consumables used with in the department.
- Set up and be part of weekly meetings.
- Receive and process all returns getting them back to stock within SLA guidelines and reporting any damage.
- Manage the handover of container goods and locate with in the storage area.
- Manage all racking stock squash up to reduce storage cost for the client.
Any other duties and responsibilities that may be agreed from time to time.
Experience and Qualifications:
- Previous experience in a supervisor role is essential.
- Experience in a warehouse environment is essential.
- Previous people management is essential.
- Customer service management is desirable.
- Has a good level of general IT literacy and is able to use Excel and Outlook to a basic level.
Shift:
- Monday to Friday
- 0900-1700
Pay:
