The Best Connection has an exciting opportunity for a CUSTOMER SERVICE ADVISOR role, based in Buckshaw Village, Chorley. 

Overview: As a Service Delivery Coordinator, you will play a vital role in managing customer service operations for a diverse range of current clients at our Chorley Head Office as well as supporting calls and email queries for a new big client into Banbury. You will be the primary point of contact for our customers, handling a variety of tasks including issue resolution, collection arrangements, credit processing, case management, SLA & KPI management and managing claims for lost packages. This position requires a strong focus on customer service, excellent communication skills, and the ability to coordinate across multiple departments and systems to ensure timely resolution of customer queries and challenges.

Main/key Responsibilities:

• Dealing with different Customer queries every day. 
• Use our CRM management system to log, track, and update customer inquiries, ensuring all data is accurately recorded and managed for effective resolution.
• Arranging Collections and Raising Credits: Coordinate collections for returns or damaged goods and raise credits as needed to resolve customer concerns regarding invoicing or deliveries.
• Demonstrate high quality customer service.
• The ideal candidate will be goal-oriented and have a deep knowledge on how to provide the best Customer Service whilst keeping up with business requirements in a good time-keeping, organised manner.

Experience:

• Previous experience with all different types of customers, or a similar background.
• Fairly confident with MS packages and operating computer systems. 
• Excellent organisational, time management and multitasking skills.
• A can-do attitude, with high level of dedication, working in teams and independently.

Working Hours:

Different shift times varying weekly, as long as 37 hours is completed

08.00-16.30

09.00-17.30

09.30-18.00

Finishing early on Fridays.

Occasional O/T on Saturdays

If you are interested, and feel like you're a suitable candidate then please apply with your CV, or alternatively, you can call our office on 01772 201777 to find out more information.