Customer Service Advisor

Job ref. OXND03524


£11.44-13.33 per hour


Contract: Full time

Higher pay rate is achieved by: Relevant Qualifications or Certificates

The Best Connection LTD Group are looking for a Customer Service Representative to work with our prestigious client based in Banbury.


As a Customer Service Representative you will deliver an excellent service to all customers, ensuring maximum satisfaction. 


Responsibilities for Customer Service Representative role include: 

  • Ensuring all customer orders are processed in line with agreed timescales and that all enquiries and queries are dealt with in a timely manner 
  • Maintaining regular contact with the customer via e-mail and/or telephone to ensure they are kept up to date and to enhance our profile 
  • Producing a weekly file of any customer issues that have arisen or are continuing, for each week, and forward to the Customer Service Manager 
  • Answering and responding to internal and external telephone and e-mail enquiries. 
  • Receiving and processing customer returns documentation/ credit claims, verifying their validity and raising corresponding credit notes in a timely manner. 

Requirements of Customer Service Representative: 

  • Being able to communicate effectively at all levels both internally and externally 
  • Willingness to be flexible and adaptable to changing customer demands. 
  • Strong attention to detail. 
  • Good all-round computer skills including Microsoft Outlook, Word and Excel (intermediate level Excel and above would be an advantage) 
  • Previous Customer Service/Data Analysis experience 
  • Excellent telephone/email manner 


  • 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday) 
  • Canteen 
  • Onsite parking 
  • 37.5 hours per week
  • £23k - £26k depending on experience

If it sounds like you, APPLY NOW or give us a call on 01235 55 00 77 and ask for Weronika or Sam. 

  • Hourly rate as above
  • or the appropriate National Minimum Wage (age dependent)
  • 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday)
  • Canteen
  • Ongoing Assignment
  • Training Provided
Banbury, Cherwell
01235 550077
Apply now