Join the Wilson James Team at London Gatwick Airport – Customer Care Agent opportunity in partnership with The Best Connection - Aviation.

The Best Connection - Aviation Department is delighted to offer an exciting opportunity to join our client, Wilson James, as a Customer Care Agent at London Gatwick Airport. This is your chance to become a friendly and dependable face for holidaymakers as they begin their journey. Working closely with the Airport Operations Team, you’ll play a vital role in delivering a smooth and welcoming airport experience.

Position Details:

Pay Rate: £14.01 per hour
Shifts: Part-time (6-hour) shifts available. 0600-1300 or 1300-2000
Shift Patterns: 3 days per week  - Day shifts available. FLEXIBLE AVAILABILITY IS REQUIRED !
Weekly Pay: Every Friday
Overtime: Available
Available to start : August / September 

TEMPORARY ROLE FOR AROUND 2 MONTHS 

Key Responsibilities:

• Deliver professional, polite, and courteous service at all times
• Escort special assistance passengers (and accompanying family) throughout the airport – on foot, by wheelchair, or by electric buggy, based on their needs
• Assist with passenger luggage when required
• Perform daily equipment checks and report any issues promptly
• Ensure wheelchairs and buggies are clean, well-maintained, and operational
• Communicate updates with Centralised Control using IT handsets
• Complete all required paperwork accurately and promptly
• Carry out any additional reasonable duties as directed by management

What We’re Looking For:

• A strong work ethic and a positive attitude
• Excellent communication and interpersonal skills
• Commitment to delivering high standards of customer service
• Ability to work independently and take initiative
• Previous airport experience (advantageous, but not essential)
• A full UK driving licence (REQUIRED)
• Multilingual candidates are highly desirable
• Ability to multitask and remain calm under pressure

Please Note: Due to industry regulations (CAA), all candidates must:

• Be willing to undergo a Criminal Record Check (paid for by us)
• Be available to provide an Overseas Criminal Record check (If less than 5 years in UK)
• Provide a full 5-year checkable history (we handle the process)
• Hold valid, in-date photo ID (passport, driving licence, or national ID)
• Provide a 5-year address history
• Attend a mandatory Aviation Security Course (paid for by us)

Ready to Take Off in Your Career?
Apply now to join a supportive and dynamic team, making a real difference to passengers’ travel experiences.