Claims Co-ordinator - Stoke

We're looking for a Claims Coordinator to join a growing team in Stoke. In this key role, you'll be the first point of contact for customers, providing support and guidance throughout the claims process.

You'll be working in a fast-paced, people-focused environment where no two days are the same - helping clients, suppliers, and colleagues while ensuring every interaction is handled with care and professionalism.

Key Responsibilities

• Handle inbound and outbound customer calls.
• Resolve queries efficiently and empathetically.
• Manage incoming emails and allocate tasks related to claims.
• Appoint suppliers and liaise with clients and internal teams.
• Support field adjusters and associates with administrative and coordination tasks.
• Compile and issue reports as required.

About You

We're not looking for specific qualifications - we're looking for the right attitude.

If you're organised, approachable, and thrive in a busy environment, we'll provide all the training and support you need to succeed.

You should have:

• Strong communication skills, both written and verbal.
• Excellent time management and organisational abilities.
• Confidence working as part of a team.
• Good numeracy, literacy, and IT skills.
• The ability to deliver results in a fast-paced setting.

Why Join?

You'll be joining a collaborative, forward-thinking organisation that values connection, innovation, and teamwork.

If you're someone who enjoys helping people and wants to build a rewarding career in claims coordination, we'd love to hear from you.

Apply today and take the next step in your career!