Customer Service Advisor

The Best Connection are recruiting for a Marketplace Specialist to work with our prestigious client based in Banbury. Immediate start available!

As a Marketplace Specialist you are responsible for managing, monitoring and analysing online marketplaces to maximise sales performance.

Responsibilities include:

• Responding to consumer requests and queries on a daily basis within the shortest possible lead-time
• Investigate customer issues and complaints through to resolution in the most effective and efficient manner possible
• Monitoring of and liaising with carriers to ensure products are delivered to clients within the required lead-time
• Analysis of sales orders by product to ensure adequate stocks are in place to service future demand
• Maintaining the Marketplace portfolio of products including adding and removing products
• Generate Marketplace reports to allow the monitoring of performance in terms of volume, value and margin
• Provide insights and proposals based on the data available to maximise sales

Requirements:

• Experience of managing Marketplace accounts is desirable but not essential
• Customer service experience including a high focus on delivering an outstanding consumer experience
• Excellent verbal / Written communication and presentation skills

Pay:

• £23k - £26k depending on experience

37.5 hours per week

If it sounds like you, APPLY NOW or give us a call on 01235 550077 and ask for Weronika.